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Meet my family. I'm a mom of 3. 14, 8, 5. They most definitely keep me on my toes. We're either at a baseball game or practice. A pageant in another state, dance class, or running ragged, trying to make it to an appointment. We're located in a very small town in Northern Missouri. Some days, it's very rough to keep up with everything, but I continue to thrive to give my customers the best experience possible! For all the latest details be sure to join my facebook group! Link is posted on the main page.

Thank you for supporting my small business. 🖤

-Chelsey

BUSINESS HOURS

Tuesday, Thursday, Friday

9am-4:30pm

EXCLUDES HOLIDAYS & WEEKENDS

Refund And Return Policies

REFUNDS
Because our items are made to order or custom made, we do not offer refunds of any kind. We apologize for any inconvenience this may cause. We do how ever offer returns for store credit if an item is defective or there is an error on our end.

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or custom made.

To complete your return, we require a receipt or proof of purchase, and photos of defective product to our email at Hello.keepitonthelow@gmail.com. You must send an email within 3 days of receiving your item to begin the return process.

EXCHANGES

Because most of our inventory is in high demand and may not be available in all sizes, or options, exchanges will be on a case by case basis dependent on availability.

SALE ITEMS

All items purchased during a sale are final. There is no returns accepted. This includes, but not limited to, T-Shirt Tuesday Sales, Sale items, or Pre-order Items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FAQ

Q: What is your turn around time?

A: Our average turn around time is 14-21 BUSINESS DAYS. This does not include weekends or holidays. Preorders will always have their own, separate tat! Turn around time, or TAT, can vary from time to time and the best place to find the most accurate information is our Facebook group that you can find on our contacts page.

Q: Why is my order taking so long?

A: While we do out best to stay within our turn around time, sometimes life happens, shipments get delayed, sometimes things are out of our control. We have pinned posts in the featured tabs of our groups that you can find the most up to date information for preorders or orders that will be running behind on tat.

Q: Why haven't you answered our email?

A: Please allow us 48 hours to respond to your email. We will also no longer be answering "where is my order?" emails pertaining to preorders. This information can be found in our Facebook groups, in the featured posts sections.

Q: Can I get a refund?

A: Simple put, no. We do not offer refunds under any circumstances unless there is an error on our end. We do not refund for delays, especially on preorders.

Q: What kind of shirts do you use?

A: We will always use a cotton/polyester blend tee. Brands differ between Gilda, Hanes, Bella Canvas, and Tultex depending on the color choice and size.

Q: What material is the design on the shirt?

A: All of our shirts are made with the sublimation process unless otherwise stated. Sublimation is in that is heat set and dyed into the garment. No two items will sublimate or bleach the same. With sublimation some fading can also be expected. This same process is used for our Tumblers, koozies, and many other customized items we offer.

Q: What about customs?

A: We love custom orders! The best way to contact us for customs would be in our Facebook groups or Messenger.

Q: Where do you ship to?

A: We have shipped to the US and Canada but are definitely open to shipping other places. if you have any questions please email and we will do our best to get our items to you!

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